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Job Title

Import Operator - Mon - Fri (REF: Import Operator)


London Heathrow - Harmondsworth


Job Title - Import Operations Clerk
Location - LHR - Harmondsworth
Hours - Full time (Mon - Fri)

To manage the movement of products, equipment and materials to the UK in accordance with organisational policy & procedure, HRMC regulations & laws in a timely and efficient manner.

We are excited about returning to the office, however we are aware of the benefits that come with working from home. We are trailing a hybrid working option for the rest of 2021 for our LHR employees. More details can be explained at telephone interview stage.

Main Roles and Accountabilities

Import Processes

Ensure quotation requests from customers are responded to in a timely manner, providing required follow up and inputting into the company system if the quotation comes to fruition.
Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions.

Customer Service

Answering and returning customer emails and calls in a timely manner and to agreed standards.
Locate and track shipments and respond to customer enquiries.

Maintain and manage records of shipments in and out of the Heathrow ETSF facility in compliance with AEO, UK Customs Law, IE NCTS, ETSF Records, C88, Dangerous goods, International shipping and B&H organizational policy & procedure.
Ensure each file is closed down and put away in a timely manner with all supporting paperwork contained.

Compliance/Health and Safety

Meet all Statutory Requirements for the Aviation industry.
Ensure adherence to B&H Quality Management System processes.

Key Skills and Attributes

Industry relevant network.
Strong organisational skills with the ability to prioritise as well as focus on the detail.
Strong communication skills, both written and verbal.
Problem solving skills.
Strong analytical skills to be able to assess complex data quickly and propose solutions to satisfy both the customer and B&H’s objectives.
Qualifications and Experience

Previous experience in a similar role.
Sound knowledge of Customs entries.
Knowledge of CargoWise– advantage
Knowledge of E-Customs – advantage

About Us

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry leading systems and processes. At B&H we are fully committed to rewarding dedication and success and supporting staff to achieve their full potential.

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