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Job Title

Warehouse Operative (REF: BH-WO-Jan2018)


London Heathrow - Harmondsworth


Job Title - Warehouse Operative

Line Manager - Transport & Warehouse Manager

Department - Transport & Warehouse

Location - LHR

Direct Reports - None

Conditions - Full time M-F (40 hours)

Key Relationships
External - Customers & Suppliers
Internal - Warehouse Team, Transport & Warehouse Manager, UK Operations
To work within the Warehouse team, to ensure the smooth running of the warehouse and all deliveries entering and leaving the company, whilst providing excellent customer service at all times.

Main Role Accountabilities                   

General Duties

· Monitor the receipt, booking in and dispatch of all Cargo/Goods and record data in accordance with working procedures.

· Ensure all goods received are booked into the company within a timely manner and record data as necessary.

· Ensuring freight is screened in accordance with Dft/CAA compliance and is handled correctly and located and is identified as “Known Cargo”.

· Load and off-load vehicles in a timely manner.

· Assist with labelling and palletizing.

· Respond to operational staff/customer queries.

· Ensure security obligations are met according to DFT/CAA regulations and compliance. This includes checking delivery driver IDs when receiving any freight and filling out the goods in check sheet, making sure that all warehouse doors are always locked and monitored, ready to challenge any unidentified persons in the warehouse immediately.

· Deal with Inventory requirements, logging incoming and outgoing shipments that are stored in our warehouse.

· Ensuring regular audits are carried out on the inventory held in the warehouse.

· Provide customers with inventory shipments on request in a timely manner.

· Keep warehouse tidy and organized.

· Maintain and share with colleagues as appropriate, personal knowledge of all relevant transport law and procedures and restrictions.

· Liaise with Warehouse Manager / Supervisor to identify any changes in work instructions and/or processes where appropriate, thus providing a reliant handling of Cargo/Goods.

· To undertake duties in accordance with defined processes and work instructions.                                

Customer Focus

· Be polite and respond positively at all times to customers/colleagues.

· Respond to operational staff/customer queries.

· Always wear supplied Company B&H uniform, maintaining a smart and professional appearance at all times.

· Wear your company identity card at all times.

Personal Compliance/Health & Safety

· Adhere to health and safety policy, and other requirements relating to care of equipment.

· Be aware of the standards expected in respect of the job, attendance, time keeping and behaviour and the standards set out in the handbook and the HR Policy Manual.

· Adhere to the company Health and Safety Policy.

· Adhere to the company Dress Code policy.

· Maintain and share with colleagues as appropriate, personal knowledge of all relevant transport law and procedures and restrictions.

· Make sure you understand and adhere to any existing policy changes or any new policies.
Personal Development

· Complete annual appraisals in line with B&H standards with Line Manager.

· Ensure an active PDP is in place.

· Ensure all mandatory training is completed within the required time frames and refresher courses are completed prior to expiry date.

· Highlight any areas or needs for training with line manager.
Personal Attributes

- Customer focussed

- Flexible

-Attention to detail

Key Skills and Attributes

- Work pro-actively using own initiative.

- Proven communication skills both written and verbal.

- Previous experience dealing with varied customer base and building strong relationships.

- Ability to consider several possible options and decide on most appropriate method.

- Strong commercial awareness, understands impact of actions.

- Computer literacy.

Qualifications and Experience

- Forklift Training

- Previous industry experience

- Have a full 5 year checkable work/background history and a clean criminal record

Interested? Scroll down to complete our application form.

Application Form

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